Pet Hotel Catastrophe

A few months ago, my fiancé and I were going out of town for four days. We have a black lab named Koal. He is 9 years old. He is the sweetest , silliest boy , but unfortunately, he could not come with us on this trip. All our family and friends were already busy, and no one could watch him. I started looking into dog hotels to keep Koal while we were gone. I wanted a nice place where he could have his own room but also get attention and not just be left alone. I came across PetSmart dog hotel . I looked into them more,  gave them a call with some questions, and proceeded to s et up Koal’s stay . We dropped Koal off and left for our trip. When we came back from our trip, we went to go pick up Koal. As we were waiting for them to bring Koal out, I said to my fiancé , “I hope he doesn’t look stressed, and they were nice to him.” They brought him out and he was so excited to see us, but I noticed something very wrong immediately . His right eye was ...